Frequently Asked Questions
Find answers to common questions about our products and services.
Frequently Asked Questions (FAQs)
Request our product catalog by filling out the form or contacting us via WhatsApp or email. Once you receive the catalog, select your desired products, and we will provide pricing and availability details.
Yes, we offer a separate price list upon request. Contact us via WhatsApp or Email to receive the latest pricing details for specific products.
Yes, we primarily serve clinics, beauty professionals, and businesses, so we require a minimum order amount. Contact us for details.
Shipping & Delivery
Currently, we supply clinics and professionals within the UAE. For international orders, please contact us to check availability.
Orders within the UAE typically arrive within 1-2 weeks after payment confirmation. Express shipping options may be available upon request.
Delivery fees depend on your location and order size. We offer free shipping for bulk orders.
Payments & Refunds
We accept bank transfers, cash payments (for UAE customers), and secure online payments.
Due to the nature of our products, we do not accept returns or refunds once an order is processed. However, if there is an issue with your order, contact us within 24 hours for assistance.
Currently, we only accept full payments before shipping. For bulk orders, flexible payment options may be available.
Product & Certification Information
Yes, we supply only authentic, high- quality aesthetic products from trusted brands. All products are sourced directly from manufacturers or authorized distributors.
Of course! We can help you choose the right products based on your clinic’s or business needs.
While we do not offer official training, we can recommend professional resources and guidelines to help you use our products safely and effectively.
Business & Partnership Opportunities
Yes, we provide special pricing for clinics, aesthetic centers, and resellers.
We are always open to partnerships with aesthetic professionals and businesses. If you are interested in distributing our products, let’s discuss how we can work together.
At this time, we do not provide private label or OEM manufacturing. However, we may introduce this option in the future.
Additional Questions
You can reach us via: Email: info@elixer-beauty.com or WhatsApp & Phone: +97158-5761169
No, we operate as an online distributor serving clinics and professionals. Orders are placed via email or WhatsApp.